Firm: FBC Manby Bowdler LLP
Joined LawNet: 1989
The LawNet ‘Mark of Excellence’ is designed to give member firms a competitive edge. Recognising that client care is as essential as being an excellent legal adviser, it provides firms with the tools to focus internally on how to secure and maintain the highest standards of client service.
Kim discusses how the LawNet Mark of Excellence is helping ensure they are providing an outstanding customer service experience.