3 - Client Experience - With Fiona Curnow of Gardner Leader LLP & David Price of Wolferstans LLP

by LawNet | September 18, 2024

Fiona Curnow of Gardner Leader LLP & David Price of Wolferstans LLP join LawNet’s Learning & Quality Director, Pete Riddleston, to talk all things client experience.

Listen on Spotify

Listen on Apple

Related Content

support staff working in a team

All Together Now: The Vital Role of Support Staff in Law Firms

Man talking on headset

The CX Secret Weapon: Listening to Your Frontline Staff

Two women deep in discussion

The Alchemy of Authenticity: Clients know when you’re “faking it”.

Two cookie cutter style shapes of human heads facing each other, 1 yellow and 1 blue, filled with same colour marbles which are also between them

Proactive Communication: The CX Priority for Law Firms in 2026

“Hold the Phone…” Voice Calls remain key to a successful Client Journey

woman interacting with digital world

The Human Touch in an Age of Intelligent Machines

Loading screen bar

When Nothing Happens: The Most Important Moments in Your Client Journey

simple illustrations of people

Client Personas and the Role They Can Play in Developing Your CX Proposition

neon podcast sign

5 - Career Conversations - With Tracy Jones of Blaser Mills