Here Keith takes a look at the link between motivation, values and effective line management.

29/04/2013

Matthew heads Ashton KCJ’s French legal services team and acts for many clients on multi-million Euro property deals.

24/04/2013

This month In The Chair we feature Phil Games, Chief Executive Officer of Simcocks. Simcocks, based in the Isle of Man, recently expanded its services to offer advice on all aspects of BVI Law.

26/03/2013

Poor or non-existent communication is regularly at the top of the list of complaints about solicitors, so regularly reviewing and overhauling your customer comms is something that really should be at the top of any ‘to do’ list for your practice.

21/03/2013

So now even potential clients can make complaints about law firms, but before you join the howl of protest at yet more regulation, what about the business opportunity this offers?

20/03/2013

Firms in the LawNet network have a new stamp of approval to help them stand out on the high street, with the launch of an audited client care mark that’s backed by the network’s ISO 9001 standard.

19/04/2013

Kim Carr Joined fbc solicitors as a trainee before being admitted as a solicitor 1986. She became a Partner in 1989 and was appointed Managing Partner in May 2005.

27/02/2013

Certainty performed a Will search on each estate to ascertain if a Will existed and if therefore the deceased had actually died intestate. The result was alarming – in 30% of the cases the Certainty Will searches uncovered Wills!

26/02/2013

Clients came out on top in this year’s LawNet awards, with the winning firms all showcasing strategies that put the customer first.

31/01/2013

No matter how well you prepare for the difficult conversation, the message can still be very hard to receive. Not handling the meeting professionally or effectively increases the likelihood of a negative outcome.

31/01/2013

Emma is an Employment Solicitor at York based firm Denison Till and recent winner of the LawNet 'Young Lawyer of the Year 2012' award.

30/01/2013

When was the last time you looked at your offices through the client’s eyes. Does your receptionist greet them warmly, is their route to the meeting room clean and tidy?

29/01/2013

There’s a widespread belief that having a quality mark will tick the box on compliance, but unless your standard has been designed to match up to the Solicitor Code of Conduct requirements, then you need to do more to ensure OFR compliance.

14/01/2013

Why are firms resistant to the idea of cooperating with the competition? Or even with their colleagues in other disciplines, to create a multi-disciplinary ABS?

04/12/2012

Is the current provision of legal education & training fit for the objectives of the Legal Services Act 2007?

30/11/2012

Amanda Mehlin heads the commercial litigation team of Orpington based firm Clarkson Wright and Jakes Ltd. She joined the firm in 1990 as a trainee solicitor and became a partner in 1997.

28/11/2012

For many LawNet firms this time of year represents the midpoint of the financial year and is a good time to review the firm's progress against its budgets.

31/10/2012

This months in the chair features James Couzens, one of the Principals at Ayelsbury based law firm Parrott and Coales.

30/10/2012

Does everyone at your firm answer the phone with a smile? It’s one of the little things that add up to create the overall impression your firm leaves with clients.

29/10/2012

Confidential research undertaken by the Solicitors Regulation Authority has revealed that there are some bad attitudes towards complaints handling in the profession. But rather than fearing complaints, you should be welcoming them

22/10/2012