Annual Conference 2017
Uncertainty is the new normal. Succeeding in this environment requires a new way of thinking and a different approach. This year’s conference will encourage delegates to challenge existing norms in order to future-proof their firms. We will explore a number of key issues such as leadership, shifting client expectations, strategy development and emotional literacy as we look to help firms develop real resilience in their businesses.
Dr Brian Marien, The Positive Group
MB BS DCH DRCDG MSc (Psychol) MRCGP
Brian trained in medicine, gained a Masters in Health Psychology from Surrey University, and went on to train in cognitive and behavioural psychology at the Institute of Psychiatry, London. Brian is the co-founder of The Positive Group where he is dedicated to delivering evidence based techniques to improve the psychological wellbeing, resilience and performance of individuals and teams. Clients include Google, Grant Thornton, IBM, Clifford Chance, Ernst and Young and the BBC.
Keith Coats, TomorrowToday Global
Keith Coats is a futurist and leadership expert, with global experience as a presenter, facilitator and author. Keith shares his experience with audiences around the world, helping them understand the leadership response to a global context of change, complexity and uncertainty. Keith’s research has clearly identified the key defining factor for a successful leader in the 21st century is the ability to learn, grow and be adaptable. He believes that leaders need to have access to new frameworks and thinking in order to successfully lead into the future.
Professor Veronica Hope Hailey, University of Bath
Professor Hope Hailey is Vice-President and Dean of the School of Management at the University of Bath and holds a Chair in Management Studies. Externally-facing in this role, she is a member of the Government’s new Productivity Group in addition to being a member of the Steering Group for the UK Government’s Task Force on Employee Engagement. She has been named among the “UK’s Top 10 Most Influential HR Thinkers” from 2012 to 2016.
Sophia Adams Bhatti, The Law Society
Sophia is a public policy and regulation expert, having spent over 15 years in the regulatory and policy arena, working across a range of sectors, including legal services, financial services, economic regulation and healthcare. Sophia joined the Law Society in July 2016 where, as the Director, she leads the Society’s legal and regulatory policy team
Kim Carr, FBC Manby Bowdler
Kim is the Managing Partner of FBC Manby Bowdler, an award winning law firm that has been uncomplicating the legal process for business and personal clients across the West Midlands and Shropshire for nearly 200 years. Kim was awarded LawNet Managing Partner of the Year in 2012, which recognised her outstanding performance and leadership. She was appointed a director of LawNet in 2014 and elected chair of the board of directors in 2015
Jo Causon, The Institute of Customer Service
Jo joined The Institute as its CEO in 2009 and is focused on demonstrating a clear link between employee engagement, customer service strategies and organisational performance. Working across multiple sectors she provides strategic advice to Boardrooms to raise the standards of service provided by UK organisations and to provide evidence of the connection between customer satisfaction and operational efficiency and profitability.
Jonathan Winchester, Shopper Anonymous
Jonathan established Shopper Anonymous UK in 2006 with a vision to develop the leading customer insight business within the professional services sector. Today the business has more than 1000 UK clients and a team of 22 Regional Directors who offer strong support to the clients. Working with more than 150 legal firms, the business delivers insights to the sector through their comprehensive mystery shopping, real-time client feedback and team training.
Heythrop Park Resort is a unique and luxury venue set in 440 acres of stunning Oxfordshire countryside.
Dating back to 1710 this quintessential English country estate seamlessly combines elegance with style and boasts two individual hotels: the elegant Heythrop Park Hotel and the stylish Crowne Plaza Hotel. The resort also offers a championship 18 hole standard golf course, health club & spa together with state of the art conference facilities.